How do you improve patient satisfaction?
Better Tools • Better Training • Better Data
Service Depot partners with its clients to improve the patient experience by providing the tools and training that hospitals and health care centers need to review daily operations, identify weak spots and implement changes to improve their operational efficiency.
Improve Patient Care
Meet Compliance Standards
Increase Operational Efficiency
Service Depot’s Ambassador Approach tool enables health care professionals to: identify what each patient finds valuable, discuss whether the staff is currently providing that service and harness this new information to drive further improvements.
Engaging the operators provides them the opportunity to share and learn about leading practices from their peers and see the results of their efforts. They better understand the metrics of how to read and comprehend the reports. The sharing of results also fosters a friendly competitive spirit as everyone wants to show positive results.
-Myles Foley, Regional Vice President
We are using it to make decisions around patient menu and programs. Information is reviewed bi-weekly with patient service work group. The other positive is we moved the RDs to strictly clinical, while the Patient Service Supervisors are being trained to visit their customers.
-Eileen O’Donoghue, General Manager
Innovative, agile and extremely responsive, HydraCor and its Service Depot platform is an ideal partner. Their Ambassador approach has helped redefine our strategy and demonstrated the ability to drive patient satisfaction outcomes, differentiating us in the marketplace.
-Alison Saine, Director Patient Insights & Experience, Sodexo Global Healthcare