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Service Depot 2017-08-15T19:00:39+00:00

How do you improve patient satisfaction?

Better Tools • Better Training • Better Data

Service Depot partners with its clients to improve the patient experience by providing the tools and training that hospitals and health care centers need to review daily operations, identify weak spots and implement changes to improve their operational efficiency.

Improve Patient Care

Meet Compliance Standards

Increase Operational Efficiency

Service Depot’s Ambassador Approach tool enables health care professionals to: identify what each patient finds valuable, discuss whether the staff is currently providing that service and harness this new information to drive further improvements.

80% of Sites Reported an Increase in Patient Satisfaction

PROVEN INCREASE IN SATISFACTION AND ETX OPERATIONAL EFFICIENCY

In a controlled launch of more than 50 hospitals, administrators saw their third-party metrics improve by a raw score of 2.87 points or as much as 20% of their rank score. Additionally, 80% of sites reported an increase in their patient satisfaction scores. Having real-time information and being able to sort it into key performance categories enables clients to become more productive and to quickly improve their operational scores.

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service depot improved metrics infographic

Access real-time data to enhance the patient experience and increase operational efficiency.

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Client Testimonials

Engaging the operators provides them the opportunity to share and learn about leading practices from their peers and see the results of their efforts. They better understand the metrics of how to read and comprehend the reports. The sharing of results also fosters a friendly competitive spirit as everyone wants to show positive results.
-Myles Foley, Regional Vice President
We are using it to make decisions around patient menu and programs. Information is reviewed bi-weekly with patient service work group. The other positive is we moved the RDs to strictly clinical, while the Patient Service Supervisors are being trained to visit their customers.
-Eileen O’Donoghue, General Manager
Innovative, agile and extremely responsive, HydraCor and its Service Depot platform is an ideal partner. Their Ambassador approach has helped redefine our strategy and demonstrated the ability to drive patient satisfaction outcomes, differentiating us in the marketplace.
-Alison Saine, Director Patient Insights & Experience, Sodexo Global Healthcare