The Fine Print of Patient Satisfaction Scores
May 9, 2017
Becker’s Hospital Review
“Everybody needs to be aware of performance, every operator needs to see where they’re at,” Mr. Sawyer said. To reduce variability and improve patient satisfaction, he recommends implementing technology that gives environmental services partners near-time insight into performance data. This helps operators pinpoint and correct issues, such as replacing unpopular food options or using a different laundry detergent.