Case Studies

Service Depot Ambassador Approach Key Conclusions & Results

Case Studies 2017-08-15T10:39:31+00:00

Pinnacle Health @ Harrisburg Hospital
Case Study

In May, the HCAHPS percentile ranking for cleanliness was 19th. In August, only two months since program implementation, the HCAHPS cleanliness ranking had risen 50 places to the 59th percentile. This significant improvement has enabled the team to achieve the 70th percentile for the entire health system.